Customer Service Booker

Ref: BPL/HRD/24/0015

Basco Products Kenya Ltd is East Africa's leading paint manufacturing company, focusing on innovation and an uncompromising commitment to quality. Basco was the first Kenyan company to manufacture paint to international standards earning the distinction of being a Super brand. Basco has grown and transformed as a firm from being a medium size business to a large organization with multiple branches across Kenya. With the increasing scale of business and more employees joining Basco family, focus of the organization has now shifted to employee growth and welfare initiatives.

We currently have an exciting career opportunity for a Customer Service Booker.

Key Responsibilities

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
• Resolving customer complaints or issues in a timely and efficient manner.
• Providing information to customers about products or services.
• Documenting customer interactions and transactions in a call center software.
• Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
• Keeping current with company and industry-related information to ensure accurate information is provided to customers.
• Identifying and escalating complex customer issues to a supervisor or manager as needed.
• Following up with customers to ensure their needs were met.
• Participating in training and development programs to improve skills and performance.